Privacy policy and complaints

The Witte Os practice for Chinese Medicine is affiliated with the professional association Zhong. The therapist works according to the protocols of this professional association. For you as a client, this means that the therapist:

• Is required to act in accordance with the professional code.
• Is obliged to provide you with information regarding your treatment.
• Is required to maintain confidentiality with regard to the information provided by you.
• If the treatment is not suitable and/or sufficient, to discuss this with you and, if desired, to refer you to a fellow therapist or a doctor.
• Will only terminate the agreement unilaterally, stating arguments, if the therapist cannot reasonably be expected to continue the agreement.
• To keep your file in accordance with the General Data Protection Regulation (GDPR).

The Witte Os practice for Chinese Medicine expects you to:

• Keep your appointment on the scheduled day and time.
• If you are unable to attend or wish to cancel an appointment, do so at least 24 hours prior to the appointment.
• You inform us if you no longer appreciate or consider the continuation of the agreement necessary. You can terminate it unilaterally.
• After the consultation, payment is made by debit card or cash.
  
  

Privacy policy

For proper treatment, it is necessary for the treating therapist to create a file. This is also a legal obligation imposed by the Medical Treatment Agreement Act (WGBO). Your file contains notes about your state of health and data about the examinations and treatments performed. De Witte Os does its utmost to guarantee your privacy. This means, among other things, that De Witte Os:

• Handles your personal and medical data with care.
• Ensures that unauthorized persons do not have access to your data. The data from your file can be used for the following purposes:
• To inform other healthcare providers, for example when the treatment has been completed or when referring to another practitioner. This only happens with your explicit permission.
• For anonymized use during peer review.
• Necessary information to be stated on the invoice in order to qualify for reimbursement by the health insurance.
• Complaints and disciplinary law

If you as a client are not satisfied with the approach of your therapist, you can file a complaint in accordance with the complaints procedure. According to the Healthcare Quality, Complaints and Disputes Act (Wkkgz), a healthcare provider is the first designated person to make an effort to resolve a conflict with a client. If we cannot resolve it together, the complaints procedure as it applies to the Zhong therapist will come into effect. For the complaints procedure, I refer you to the Zhong website: www.Zhong.nl